Overview

Safe Step Walk-In Tubs include many features as standard that other companies offer only as optional upgrades, such as built-in cleaning systems and therapeutic enhancements. Recognized as the top choice for arthritis and joint pain relief, Safe Step holds the Arthritis Foundation’s Ease of Use certification. Each tub is customized to fit the specific size and design requirements of the project. Manufactured in the United States, Safe Step tubs come with a lifetime warranty and, according to company representatives, lead the industry in sales volume within their category.

Once you purchase a Safe Step tub, the company handles the entire process, including delivery, installation, and removal of your old tub or shower. There’s no need to hire additional plumbers or electricians, as everything is included. However, an upfront payment may be required to begin the installation.

Services

Although the size and shape of Safe Step walk-in tubs may differ, they typically come with a set of standard features. Since Safe Step customizes each tub to meet individual needs, homeowners rarely have to modify their bathroom’s layout or dimensions. Every tub includes built-in therapeutic features, such as the Dual Hydrotherapy Massage System and Chromotherapy System, for enhanced comfort and relaxation.

Safe Step walk-in tubs are designed with essential safety and comfort features to reduce bathing risks for individuals with mobility challenges. Users can enter the tub through a side door, securely close the watertight seal, and fill the tub without concerns about slipping or falling. Additionally, the heated seat ensures warmth and comfort while waiting for the tub to fill.

Safe Step also provides the Hybrid Walk-In Tub, an enhanced bathing solution that combines the benefits of a walk-in tub and a shower. This model features an adjustable showerhead or an overhead rainfall showerhead, which can be customized for height and angled to accommodate a seated shower experience.

Pricing

Safe Step walk-in tubs offer homeowners a valuable investment in both safety and comfort. Pricing details are not readily disclosed, as costs vary based on the project’s size and complexity. However, according to company representatives, Safe Step models start at approximately $10,000, which includes the tub, shipping, and professional installation.

Safe Step does not provide standard pricing since each installation is customized to the homeowner’s needs. To make the investment more affordable, the company offers financing options for those with approved credit. Before selecting a payment plan, it’s important to review interest rates and compare them with other credit-based financing alternatives.

Safe Step provides a Helping Hands Rebate of up to $1,500 to help compensate for the absence of Medicare coverage, along with special discounts for military veterans. Homeowners can receive a personalized quote at no cost, but they must request an estimate by filling out a form on the company’s website. For more details on pricing considerations for walk-in tubs, refer to our walk-in tub guide.

Warranty Coverage

Safe Step provides a lifetime warranty on parts and labor for the original owner, provided the tub was installed by an authorized company representative. This warranty includes coverage for the tub itself, faucets, door seal, heaters, water pumps, and blowers, protecting against manufacturing defects. However, certain exclusions may apply, and not all service or labor costs may be covered for every repair. Additionally, caulking is covered under a separate two-year warranty.

Customer Support

Safe Step offers 24/7 customer support through phone and online chat. Prospective buyers can expect a callback from a representative within an hour or two, or they can arrange a visit to one of the numerous showrooms across the U.S. Customers who have already made a purchase gain immediate access to the customer service line after placing their initial deposit. This same contact number is available for assistance with troubleshooting, warranty claims, and any other support needs.

Bottom Line

To determine the best model for your needs, a home consultation is required, helping to reduce unnecessary bathroom renovations. Safe Step offers a range of products designed to accommodate various budgets. Those who appreciate American-made craftsmanship will be pleased to know that each tub is manufactured in Tennessee. With representatives available across the country, assistance is always within reach. To schedule a visit or locate a nearby showroom, you can call or use the online chat feature on their website.