If you or someone you care about has trouble with mobility, a walk-in or accessible bathtub can be a game-changer. Designed with low, self-sealing doors, these tubs make entering and exiting much safer and more convenient compared to standard bathtubs. For anyone who finds traditional bathtubs difficult or uncomfortable to use, a walk-in tub provides a more accessible and independent bathing solution.

That said, finding a reliable vendor or installation specialist isn’t always easy. Unfortunately, some companies take advantage of customers by pushing unnecessary upgrades or rebranding low-cost models and selling them at inflated prices.

To help you avoid these pitfalls, we’ve put together this practical guide. By watching out for the key signs below, you’ll be able to determine if a walk-in tub contractor is trustworthy—or if it’s time to keep looking.

Verify Licensing and Certifications

Before hiring a walk-in tub installer, ensure they have the necessary certification from your state’s licensing board. Requirements vary by location, but confirming that the installer is properly licensed is essential before committing to an expensive installation.

There’s a high risk for customers who work with an unlicensed installer. If the job isn’t done properly, it might challenging to get a refund for the project or you might not be able to report it to a regulatory authority.

It’s also important to verify the certifications of the walk-in tub itself. Some lower-quality models don’t meet U.S. product standards, which can lead to issues like leaks that require expensive repairs. Even more concerning, a poorly constructed tub could create safety risks.

Scrutinize Made in the USA Claims

When looking at walk-in tubs, don’t assume that a made in America product label guarantees compliance with North American health and safety standards. Sometimes, it only means the tub was assembled in the U.S. To be sure you’re getting a high quality product that meets industry standards, ask your installer for UPC or UL certifications. Considering this additional step guarantees your tub meets safety regulations and provides you assurance in your purchase.

Be Wary of High-Pressure Sales Tactics for Unnecessary Add-Ons

Walk-in tubs cater to individuals with limited mobility, making them a good target for aggressive sales schemes. Some less reputable sellers take advantage of this by pushing customers to purchase expensive upgrades they don’t actually need.

For most buyers, the main benefit of a walk-in tub is its accessibility, with features like non-slip surfaces, handrails, and user-friendly fixtures. A standard model typically costs around $2,000 and provides all the essential functions. However, additional features such as air and water jets, advanced controls, and multiple drains can drive the price well beyond $6,000.

If affordability and accessibility are your priorities, avoid specialists who insist on high-end models with excessive features while disregarding your budget concerns. A salesperson who pressures you into unnecessary upgrades may also charge extra for installation services that aren’t required.

Check Out Customer Reviews and Referrals

Owing to review websites, researching walk-in tub specialists has never been easier. Review the customer feedback to see if paying customers were satisfied with the installation process and tub quality.

Issues with manufacturing or installation often take time to surface, so the most insightful reviews tend to come from customers who have had their tubs for several months or even years. These insights can give you a clearer picture of the tub’s durability and overall performance.

However, not every online review is reliable. Some reviews may come from people who never even made a purchase. To avoid being misled, watch out for vague reviews that lack detail. Sticking to reputable sources like the Better Business Bureau can also help since their reviews are subject to stricter verification

If online reviews are scarce, don’t be afraid to ask the installer for a referral to a previous customer. Speaking directly with someone who has used their service can provide valuable insight, just like a well-written online review would.

Don’t Skip the Warranty Details

A walk-in tub is a big investment, so you’ll want to make sure it comes with solid warranty coverage. If a provider doesn’t offer any kind of warranty, that’s a red flag.

Standard bathtubs usually come with at least a one-year manufacturer warranty, but since walk-in tubs have more complex features, you should aim for coverage of at least three years. High-end brands often offer lifetime warranties on door seals, but be careful—these can sometimes be voided if the tub isn’t installed by a certified professional. Before finalizing a purchase, it’s worth getting in touch with the manufacturer directly to confirm that your installer is properly certified.

Final Thoughts

Walk-in tubs can be life-changing for those with limited mobility, making it easier to enjoy a long, relaxing soak without the hassle of stepping over a high tub wall. However, while these tubs offer great benefits, not all installers or specialists deliver the same level of quality. To make sure you’re making a smart investment, keep the tips above in mind before committing to a purchase.